Janxy Jewels is committed to ensuring timely and secure delivery of all orders. All items are dispatched through third-party courier partners and are delivered across Pakistan.

Estimated delivery times range between 1 to 7 business days, depending on the delivery location, courier workload, and public holidays. While we make every effort to dispatch and deliver orders promptly, delays may occur due to factors beyond our control, such as weather disruptions, road blockages, natural disasters, or unforeseen logistical issues. Janxy Jewels shall not be held liable for such delays.

In the rare event that a customer receives a damaged item, the case will be handled in accordance with our official Return & Exchange Policy, which outlines the conditions and timelines for reporting and resolving such matters.

By placing an order on our website or through any of our channels, the customer acknowledges and accepts the terms stated in this policy.

For more quesions, contact us here